We are seeking a motivated and detail-oriented Customer Assurance Assistant to join our client’s Customer Experience and Assurance Team. This role is crucial in transforming customer service and ensuring high-quality support within the organization. Key Duties and Responsibilities:
Accurately record all customer contact, including complaints, compliments, and Councillor/MP enquiries, and forward them to the appropriate Investigating Officer.
Monitor responses to customer contact, ensuring all communication between the organization and the customer is properly recorded, and targets are met.
Perform complaint satisfaction surveys to enhance the customer experience, providing valuable feedback for service improvements.
Assist in the coordination and delivery of staff training on service delivery developments within the team.
Provide excellent customer service both face-to-face and over the phone, handling a variety of enquiries from internal and external stakeholders.
Ensure accuracy in completing Excel spreadsheets and collating information.
Handle multiple tasks efficiently in a fast-paced reception area, ensuring flexibility to meet the demands of a busy environment.
Qualifications and Experience:
Proven experience in an office environment, ideally in a customer service role.
Strong written and verbal communication skills.
Proficiency in Microsoft Office, particularly Excel, Word, and Outlook.
Experience in maintaining accurate records and working with spreadsheets.
Demonstrated ability to multitask and prioritize in a busy reception or customer service setting.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk
Location: Plymouth, England
Salary: Up to £14.06 per hour + Inclusive of Holiday Pay
