IT Software Apprentice

Manage first-line support desk ensuring support calls/emails are followed up and resolved with help from the two directors. Act as an internal tester for new features/development – document tests carried out. Internal training on Sage 200 and Sicon Modules. BizSysCon uses inhouse, Sage 200, Sicon Service, Sicon CRM, Sicon Projects, Sicon Approvals, Sicon Documents. Upkeep client project details and related admin tasks. Track leads and prospects follow-up.

Training:

The Level 3 IT Solutions Technician programme is designed to provide the knowledge and skills to develop, implement and maintain complete IT solutions, including their hardware infrastructure. IT Solutions Technicians apply a professional methodology or framework to gather and analyse the requirements in order to design, develop, test and implement the most appropriate IT solutions. This programme offers two pathways that provide the underpinning knowledge and skills in either a Hardware Solutions role or a Software Solutions role.

Modules:

BCS Level 3 IT Solutions Technician - Methodologies and Principles BCS Level 3 IT Solutions Technician - Core Technical IT Knowledge BCS Level 3 IT Solutions Technician - Security and Legislation Route specific:BCS Level 3 IT Solutions Technician - Software

Training Outcome:
Possible ongoing career development and progression opportunities upon completion of the apprenticeship.

Employer Description:
WHAT WE DO - we are an Independent Sage 200 consultancy that provides services to end users and Sage Business Partners. We identify areas within an organisation that require improvement to their systems. HOW WE DO IT - we provide everything from interim Management Accounting to customising Sage systems to meet your organisation's precise specifications and objectives. Our services help our clients maximise their use of Sage 200 by reviewing and updating their processes. Additional services that we provide include on-site training of management and users, Interim management accounting, Microsoft Power BI, Complex reporting requirements, Integrations with other systems, and Sage 200 / CRM Development. WHY CLIENTS CHOOSE US - At BizSysCon we have vast experience with Sage 200 as well as a range of business and accounting systems. We have worked with countless organisations from a variety of industries. Whether you need help with implementation, data migration, training, reporting or processes, our team of dedicated consultants at BizSysCon are sure to have the expertise to help you. We also have a suite of Sage 200 add-ons for automating processes, manufacturing, construction, distribution and document management. If we do not already have an add-on available our team of Sage specialists can develop a suitable customisation for your precise business, CRM or accounting needs.

Working Hours :
Monday to Thursday, 9.00am - 3.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience