Insurance Claims Apprentice

This is a great opportunity for you to join one of the UK’s most trusted social housing providers. 

Citizen owns and manages 30,000 homes across the West Midlands, including diverse communities from urban tower blocks to rural villages and towns; but we provide more than housing – our homes are a foundation for life.

We are proud to be an organisation which deals directly with the consequences of our housing crisis by providing homes for people who can’t access them on the market.

We are a not-for-profit organisation and a registered charity. All the money we make goes back into improving our homes and services and building new homes so that we can help more people.

Working for Citizen not only offers you the chance to work for an award-winning, big-hitting organisation in the West Midlands, it gives you the opportunity to work for an organisation with a heart and a clear social purpose.

It doesn’t matter which function you work in, being part of our team will give you the chance to play your own part in making a very real difference to people’s lives. 

To join us you will have the ability to take ownership and responsibility for delivering a consistently high level of service within your team and across the business as a whole.  You’ll be positive, optimistic and solutions-focused in everything you do even in the face of challenges, and you will believe passionately in the social value derived from delivering outstanding services to Citizen customers and colleagues.

We are looking for an enthusiastic team member to join the Transactional Services Insurance Team (Insurance Claims) as an Insurance Claims Apprentice, you will receive comprehensive training and hands-on experience in managing insurance claims. This apprenticeship is an excellent opportunity for someone eager to start a career in the insurance industry, offering both practical experience and professional development.

Handle all claim enquiries from first notification to settlement via telephone and letter/email Advise and update your stakeholders about relevant events and discussions during the claim process Utilise the insurance portal and internal case processing systems on a daily basis Develop meaningful working relationships with our insurer, underwriter and loss adjusters through regular contact/meetings Providing appropriate technical advice to stakeholders throughout the duration of the claim Work collaboratively with your team and with colleagues across the organisation, in particular asset management, housing and health & safety colleagues; sharing information to resolve claims Seek continuous improvement in the quality and delivery of our services to customers including developing your own skills, knowledge and experience to positively influence customer satisfaction and the achievement of key performance indicators and business objectives Deliver and demonstrate the vision, values, and behaviours of the organisation at all times All work to be undertaken in line with the Citizen’s policies and procedures, including Health and Safety, Risk Management, Customer Involvement, Equality and Diversity, Anti-Fraud, Data Protection, and Probity Undertake any other duties commensurate with this post as reasonably requested by the Transactional Service Team

Training:

You will work towards your:

Insurance Practitioner Level 3 Apprenticeship Certificate in Insurance (Cert CII) Level 2 Functional Skills in English and maths (if required)

Training will be delivered virtually via Davies, 6 hours per week off the job training

Training Outcome:

Upon completion of the apprenticeship, further progression to Assistant accountant.

Employer Description:
Here at Citizen, our purpose is to provide homes that are a foundation for life. With over fifty years of experience, we have grown to be one of the UK’s most trusted social housing providers, Citizen owns and manages 30,000 homes for diverse communities across the West Midlands, from urban tower blocks to rural villages and towns. There are some fundamental challenges people in our communities’ face, and we want to be an organisation which can help them deal with these. So, we are working to solve some of the most pressing issues around housing and homelessness.

Working Hours :
Monday to Friday 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative