IT Service Desk Apprentice

Duties: you will be responsible for:

Ensuring consistently accurate data inputting into the Service Desk Management tool Working within the agreed SLA’s for communication, escalation, response times Escalating accordingly to the relevant teams Working collaboratively to support ticket volumes Understanding user constraints and providing a friendly and professional customer service

Training:

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and Powershell

Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks

Benefits:

One of the best things about joining Birketts is our rewards package. At Birketts we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that

You can expect to receive:

25 days holiday (FTE) plus Bank Holidays Long Service holiday award – 1 extra week every 10 years continuous service Private Healthcare - BUPA (offered after probation is passed) Scottish Widows Pension Scheme (5% employer / 5% Employee) Staff Profit Share / Salary sacrifice (Pensions, Staff Profit Share) Life Assurance - 4 x salary / Permanent Health Insurance Paid ESG (Environmental, Social and Governance) day Enhanced Maternity/Paternity Leave Gym Flex membership Electric car scheme Dress for your Day Policy Discounted legal services Agile Working Policy Season Ticket Loan

Employer Description:
Birketts is an ambitious full service, top 50 UK law firm, operating in East Anglia, London and the surrounding areas. With a rich heritage spanning over 150 years we’ve built an enviable track record advising businesses, institutions and individuals in the UK and internationally. We are committed to our culture of a supportive and inclusive firm, where individuals are valued and provided with an environment where they can flourish.

Working Hours :
Monday - Friday, 9.00am - 5.30pm,

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Non judgemental