Mortgage Administrator Apprentice

As a key member of our administrative team, you will be responsible for:

Booking on work from updated reports to a reporting system and allocate the work to the individuals in the team depending on their experience. To deliver excellent customer service. To comply with all regulatory requirements. To have a good understanding of Data Protection. Continually develop own skills and maintain an appropriate level of technical knowledge across the area, this is to include systems and work processes necessary to carry out the role. Take ownership of their own continuous performance improvement plan and personal development, ensuring regular reviews with senior/ team leader are carried out. Continually ensure that all agreed targets are met or exceeded. Assisting the completions department with administrative tasks including but not limited to scanning, organising documents for scanning, offer production, dealing with solicitor correspondence. Taking forward own development, e.g. working through the pre-offer chasers plus offering assistance and help with post-offer chasers. Always looking for areas where assistance can be used especially in busy volumes. Learning from guidance from Seniors with regards to working through daily tasks i.e. booking on/allocating and taking own initiative. Taking the lead with the working day and seeking tasks when work is quiet.

Training:

You will complete your studies remotely from your normal place of work or at home. Each month, you will attend a virtual masterclass, access online learning resources and have a 1:1 meeting with your Training and Development Coach. 

Training Outcome:

This apprenticeship will enable you to progress your career across a range of deparments within the organisation. 

Employer Description:
We are a leading provider of financial services and the eighth largest building society in the UK. Proudly independent, the West Brom is a mutual organisation that is owned by and run for the benefit of its members. We strive to support our members and the communities in which we operate within. At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We are proud of our heritage and absolutely believe that the West Brom is a great place to work.

Working Hours :
Your working hours will be Monday to Friday, 9.00am to 5.00pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Time management,Keyboard skills