IT Apprentice

Assist in the resolving of technical faults and changes put through to the IT support team within a timely manner and within the agreed service level agreements set out Diagnose and resolve faults with Windows, Apple and Chrome devices Assist with the maintenance and repair of Audio-Visual systems Support and test the roll out of device imaging and software packages Progressing and escalating issues to the IT Team Leader for your hub Keep accurate records in the service management system making sure that customers receive feedback at all times on the progress of faults and changes Assist in the support and monitoring of IT Systems Maintain the accuracy of asset management software, cataloguing new, updated and retired devices Use appropriate processes and face to face communications with our users to ensure information is relayed effectively Provide excellent customer service and be fully responsive to the needs of the schools Liaise with the service desk and school staff to help gather further information in relation to specific issues Make visits to other schools within the trust where necessary in order to progress solutions or analyse issues raised making use of remote tools where possible to reduce travel time Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution Assist with the support of systems such as Visitor Management, Lockdown Systems and Telephony and CCTV Follow approved procedures with regards to change control and change management Identifying best practices and where appropriate, submitting articles to the IT knowledge base Undertake a maintenance schedule on specified assets keeping accurate records of work undertaken Prioritisation of own workload

Training:

During your apprenticeship (typically 21-months - this will be determined by your existing qualifications and/or experience) you will be assigned a Trainer and will work towards the IT Solutions Technician apprenticeship standard (level 3) or the which has highly transferable knowledge, skills and behaviours which can be applied across all sectors.  

You may also be required to complete Maths and English Functional Skills (this will be determined by your existing qualifications). Your Trainer will meet with you virtually every two weeks with onsite observations and formal reviews taking place every 12-weeks.

You will fully commit to the 20% off-the-job training requirements of the post alongside your normal day-to-day job.

Training Outcome:
This is an exciting opportunity to be in a real job, with real variety, from day one whilst working towards a qualification Potential to secure permanent positions within our central services team Opportunities for specialist roles, such as IT support technician, network engineer, or systems analyst Possibility to progress to senior roles, including IT manager or project leader Commitment to supporting your professional growth and career ambitions at Lift Schools

Employer Description:
Who is Lift Schools? Lift Schools is made up of 57 primary, secondary and special schools, educating more than 33,000 pupils across the country. We believe education can transform lives – and we want every child in our schools to achieve their full potential. Our mission: 1. We will provide an excellent education to every child, in every classroom, every day. 2. With excellent leadership and teaching in every school, we will help children go on to lead successful and happy lives. 3. We will work with others beyond our network to benefit more children and communities.

Working Hours :
37 hours a week, 52 weeks per year. Monday to Friday, hours to be confirmed.

Skills:
Communication skills,IT skills,Customer care skills,Problem solving skills,Administrative skills,Team working