Digital Support Technician Apprentice (Engage Tech)

You will thrive if you are a self-motivated individual who enjoys continuous learning.

Your main responsibilities include:

Responding to technical support queries through a range of communication channels Identifying customer needs and assist them in using specific features Analysing and reporting data to diagnose product malfunctions and providing feedback to relevant teams Conducting analyses on requests, responses, and feedback to identify trends and understand client pain-points Transforming complex data into understandable insights Contributing to the ongoing improvement of your team's processes Resolving a range of issues using suitable tools and technologies Assisting new clients with onboarding, training, and certifications. In addition to your core support role, you will actively engage in various projects designed to refine our operations

Knowledge Base Expansion:

Generating new documentation, such as FAQs, guides, and knowledge base articles for Engage customers and our internal team Reviewing and updating existing support resources as the product advances Conducting research on specific topics

Training:

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

Helpdesk Operations and Functions Maintaining Digital Systems and Services Fundamentals of Digital Systems Administration of Digital Systems and Services Change Management Teamwork and Communications Introduction to System Security User and Stakeholder Training Working in Digital Support Data Operations and Security Pathways and Career Progression

Training Outcome:
The role offers a permanent role upon completion of the apprenticeship depending on performance

Employer Description:
About us ENGAGE Technology Partners is an innovative HR Tech start up that is transforming the supply chain for the management of temporary labour. No other technology company has built a Digital Supply Chain 4.0 for the management of temporary labour. Our SaaS workforce management solution changes the rules of how companies manage their temporary labour supply chains, empowering Companies to run temporary workforces in an easy, inexpensive, and de-risked manner. We have amongst our clients the largest recruitment companies in the world, the British Government and some of the largest companies in the UK. By joining ENGAGE, you will be part of a multicultural team dedicated to changing the status quo and will have a key role in the explosive growth ahead of us in the UK and internationally. The opportunity as an apprentice Digital Support Technician, you’ll help our external and internal users make the most of cutting-edge digital technologies. As the first point of contact, you'll provide exceptional support to some of the UK's largest companies. Your responsibilities will include offering assistance, triaging issues, delivering training, and troubleshooting challenges. You'll collaborate closely with our New Deployments Team, all while working toward your Level 3 Digital Support Technician Apprenticeship certification.

Working Hours :
Monday - Friday, 1 hour lunch break. Shifts to be confirmed.

Skills:
Communication skills,Organisation skills,Team working,Self motivated,High proficiency in English,Professionalism,Positive attitude and energy,Eager to learn new skills,Collaborating,Calm person