IT SUPPORT TECHNICIAN APPRENTICE

Key Responsibilities:

To provide the technical support for all the school’s IT equipment including computers, software and associated peripherals To work with service providers in the deployment of hardware and software required by the school Daily monitoring of the network and servers, backup processes and anti-virus protection and firewalls to ensure network availability To monitor the IT helpdesk and prioritise and respond accordingly To update and maintain documentation such as logs and audits as part of administrative procedures To prepare and install resources and be available to provide support for teaching and learning and school events To perform the maintenance, development and update of the school website, intranet and managed learning environment and intranet To provide general maintenance or repairs and updates of computer equipment and associated software and arrange repairs to faulty computer equipment and associated peripherals To train where appropriate, teacher and support staff in the use of hardware or relevant software To undertake such other duties as required by the Head teacher commensurate with the grading of the post To uphold the school’s policies and procedures regarding the safeguarding of all young people, equal opportunities and health and safety

PERSON SPECIFICATION.

Whoever is appointed will need to:

Have appropriate IT knowledge and experience Have a good knowledge of PCs and tablets, software, networks and associated peripherals Have a good understanding of Windows operating systems and servers as well as Microsoft packages and other operating systems Have the ability to communicate effectively, both orally and in writing, and work positively with staff and students Be a self-starter, who is diligent with assigned work, able to work independently and show initiative Have good organisational skills with an eye for detail and the ability to demonstrate good problem solving skills To be able to prioritise a busy workload while remaining calm under pressure Be a good team member with a positive outlook and a sense of humour Be able to carry out manual and physical duties and tasks Have a record of excellent attendance and punctuality Be willing to undergo continual professional training in order to keep the school’s IT department at the forefront of constantly changing technology Be resourceful, positive and enthusiastic about IT and the impact it can have within a school environment Believe in and act in a way that will maintain the school’s and local authority’s Equal Opportunities policies Maintain confidentiality Uphold school policies and routines Be committed to the principles and practice of inclusion and equal opportunities for all Be committed to the principles and practice of safeguarding all young people

Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard You will also receive full training and support from the Just IT Apprenticeship team to increase your skills Your training will include gaining a Level 3 IT qualifications

Training Outcome:

Potential permanent role after apprenticeship completion for the right candidate.

Employer Description:
Whitmore is a happy, successful school and we are seeking to appoint someone to join our team and make a positive impact on students’ lives. Staff here are supportive, caring and committed to a collaborative approach to teaching and learning. As a new member of staff, you can expect a warm welcome and a wide range of CPD opportunities to develop your practice and career. Our state-of-the-art building provides excellent resources for both staff and students.

Working Hours :
8.00am - 4.00pm with a 30 minute unpaid lunch break. Days to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative