Customer Service & Admin Apprentice at North Smethwick Development Trust

Deliver excellent customer service, at all times by:

Giving every visitor and customer a friendly welcome when they enter the premises Check all booking requirements and set the room up according to the hirers needs Meeting and greeting the person responsible hiring the premises to make sure that the room is set up to requirements stated on the booking form Act as a point of contact throughout the hire period, answer any queries and ensure any customer queries and complaints quickly and professionally Going through the fire procedures and inform customers if there is an expected fire drill that day and inform them of the procedures Checking the booked refreshments exact numbers for these and inform the kitchen staff of the set times for the day events including any buffet orders Making sure that all areas where refreshments are to be served are set out in the correct manner and are clean and presentable Assist in setting up and down rooms down for events and storing all equipment / furniture in the relevant places including technical equipment Valuing our customers by engaging them in appropriate conversation and making them feel welcome Making sure that every hirer is sent a customer satisfaction survey to complete Reporting any defects or other issues to the rooms to your line manager Take pride to ensure the front reception and other areas of use by hirers are clean and tidy at all times Taking telephone calls in a professional manner ensuring calls are directed appropriately and messages taken in a professional manner Work with the team to undertake marketing for events - this will include designing and distributing leaflets as well as updating social media and our website (training will be provided)

Training:

As well as working towards a Level 2 qualification in Customer Service you will learn job-specific skills from experienced colleagues. You will be required to spend 20% of your week working towards your qualification.

Training schedule has yet to be agreed. Details will be made available at a later date.

Training Outcome:

The post is offered on a fixed-term contract to cover the duration of the apprenticeship training. You will receive support and guidance to identify and apply for any further / higher apprenticeships or jobs that you are suitably experienced and qualified for.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday 9.00am - 5.00pm. Potentially some evening / weekend work to cover special events.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Initiative,Patience,Flexible approach,Self motivated,Good listening skills,Good time management,Able to prioritise,Maintain confidentiality,Reliable