Apprentice Assistant Manager

What will the apprentice be doing?

As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity.

Duties will be mainly based front of house and will include;

Provide great customer service to our customers and team members The ability to go the extra mile for our customers and their needs Taking orders, handling payments Serving drinks and food to customers Adhering to standards of service set out by the management team Learning how a busy hospitality business runs on a day to day basis Learning about Shepherd Neame products Demonstrate high personal hygiene standards and a clean workstation ethic at all times Be highly organised and has the ability to multitask whilst maintaining an engaging, friendly, and helpful attitude toward customers and team members Anticipate customer needs and can adapt products and services to meet them Actively seek opportunities to make a great guest experience

Training:
Level 4 Hospitality Manager qualification - https://www.instituteforapprenticeships.org/apprenticeship-standards/hospitality-manager-v1-0 Functional Skills if required if not achieved already Apprentices will have access to an online learning platform & portfolio system Training schedule has yet to be agreed. Details will be made available at a later date

Training Outcome:

After successful completion of the apprenticeship, a prospect to a higher level qualification & permanent position for the right person. 

Employer Description:
Shepherd Neame is Britain's oldest brewer. It was founded in 1698 in Faversham, Kent. It is a family owned brewery which has passed in unbroken succession through five families. It produces a range of cask ales and filtered beers, producing around 180,000 brewed barrels a year. It has more than 300 pubs and hotels in South East England, mainly in Kent and London. Shepherd Neame exports to 44 countries including India, Sweden, Italy, Brazil and Canada.

Working Hours :
Varied shift patterns over a 7 day period, busier in the summer peak seasons which will be confirmed at interview (35 - 45 hours per week, days and shifts to be confirmed).

Skills:
Communication skills,Organisation skills,Customer care skills,Presentation skills,Team working,Initiative,Allergen Awareness,Willing to learn