IT Apprenticeship

Customer Support: Provide exceptional application and hardware support to external customers and internal users via telephone, email, and remote login.

Service Desk Support: Log and manage customer calls, tracking all activities related to resolving technical issues.

Hardware Support: Administer Return Merchandise Authorisation (RMA) procedures for hardware returns, and assist in the service, repair, and upgrades of specialist printer hardware.

Accreditation & Training: Undertake training to gain and maintain third-party accreditation and certification in relevant technologies.

Technical Problem Solving: Assist in diagnosing and resolving a variety of technical issues to meet customer needs and exceed expectations.

Training:

Create your next generation of outstanding IT Technicians. This apprenticeship creates expert Support Technicians with exceptional problem-solving skills. We teach people how to optimise systems, configure devices, and provide an effective IT support service centred around customer care.

Our curriculum combines expert training and personal support to develop confidence alongside skill. We empower our apprentices to unlock their potential, keeping your IT systems and end-users working effectively.

Whether you are a large IT solutions company that supports external clients, or a smaller in-house IT Department, an IT Support Technician apprentice is guaranteed to improve the overall efficiency and productivity of your company, by resolving technical issues and providing prompt solutions.

Training Outcome:
Possible full-time position within the business and progression onto a Level 4 programme. 

Employer Description:
Digital ID is the UK’s largest ID card company, with over 25 years of experience in providing expert solutions for businesses of all sizes. From secure access control to card printing solutions, they work with a wide range of sectors including education, healthcare, and corporate industries. As an IT Support Apprentice, you’ll be part of a dedicated team that provides high-level technical support and service to both our clients and internal users, ensuring smooth operations every day.

Working Hours :
Monday to Friday, 9.00am to 5.00pm.

Skills:
Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative