I.T Customer Service Apprentice

The Customer Service Apprentice will play a vital role within our IT team, collaborating closely with  all Regions.  This role offers an excellent opportunity for growth and hands-on experience in IT.  

Key responsibilties include:

Support the IT Manager with various tasks and projects as needed Participate in training sessions to develop skills and knowledge. Engage with company employees to provide solutions with either handware or software, which will help them in their role Participate in cybersecurity activities, including monitoring and responding to security incidents Provide technical support to resolving IT-related issues occuring on company relevant sites Help with the documentation of IT processes and procedures for company policy documents

Training:
Formal training is delivered at HWGTA, located in Hereford (HR4 9SX) You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 qualification. There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme

Training Outcome:
To progress to a career in I.T

Employer Description:
With 40 years of expertise, Central Group leads the UK's commercial roofing and cladding sector. Our services span surveys, repairs, maintenance, and installations, including broader building fabric work. We excel in diverse material installations for all building types. Serving both private sector giants like Cadbury, Whitbread, and M&S, and public sector entities like Local Authorities and EDF Nuclear Power, we maintain a strong presence. Operating under Central Roofing & Building Services Ltd and Central Roofing (South Wales) Ltd, we achieve an annual turnover of £37 million with a skilled workforce of over 165 professionals, dedicated to excellence. You will join the team at a time of business growth and for the right candidate, we offer a prosperous career in IT. The company’s core values are an incredibly important part to the overall success of the company. So your positive, can do attitude and bubbly approach will play a significant part in the day to day enjoyment of your role. You will be part of our IT Department supporting all the Regions within the Business. Here you will work closely with the IT Manager and you will be guided, mentored and coached with care and support to continue your apprenticeship. We are looking for someone with a keen interested in IT.

Working Hours :
Monday -Thursday, 8.00am - 5.00pm and Friday, 8.00am - 4.00pm.1 hour lunch break each day.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,MS Office skills,Can Do Attitude,Positive,Motivated,Approachable