L3 IT Support Technician Apprentice – The Honourable Society of the Inner Temple– London EC4Y - £18k

First Line Support:

Provide first line IT support using the help desk portal, and resolving by email, telephone, Teams, and in person Assisting with first line support for all aspects of the Inn’s IT network, including day to day troubleshooting of hardware and software problems throughout the Inn using helpdesk software, and/or responding to support requests via email and telephone in a timely manner The Inner Temple currently uses Microsoft Windows on PCs, laptops, and Servers The Inner Temple’s IT Department is responsible for the support and development of a wide range of software and hardware, including PCs, laptops, servers, wall-mounted touch screens, printers & copiers, till systems, wireless access points, cloud-hosted systems, switches, firewalls, IP telephony, backup software, and various departmental systems

Supporting the IT Department:

Assisting with Windows updates (and other software updates, when required) on a regular basis Keeping up to date with developments in IT, via websites, social media, training Attending all relevant meetings Assisting with user account administration: including changing passwords, group membership, file permissions, adding shared mailboxes Assisting with any office or desk moves, involving the physical relocation of equipment and hardware Helping to maintain audits of the Inn’s IT hardware, software and licenses Writing or amending instructions and guides for users Assisting with any escalated network and server issues and project work

Learning:

To complete Apprenticeship course Opportunities to attend IT training

Administration and Communication:

Participating in planning discussions with the IT Department Representing the Inn in all interactions with all stakeholders both internal and external in a friendly and professional manner. This includes the Inn’s work on Equality, Diversity and Inclusion To carry out any other duties as directed To be responsible for your own health and safety and that of your colleagues, enacting Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazard immediately you become aware of it To uphold the requirements of the General Data Protection Regulations and Data Protection Act 2018 To maintain required levels of confidentiality regarding information that you come to possess in the course of your work which is commercially or personally sensitive To be inclusive and equitable in your treatment of any parties you engage with through your duties, upholding our policies and procedures and ensuring that we act as an equal opportunities employer and in accordance with the Equality Act (2010)

Training:

During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.

The training covers the following core occupational duties:

www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1

Training Outcome:

Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communications Technician. 

Employer Description:
The Inner Temple is an unincorporated membership association which has existed since the 14th Century. The Inns of Court hold the exclusive right to Call students to practise law at the Bar of England and Wales. We are an Inn with a global membership that is ever progressive in strengthening and promoting the rule of law and a vibrant, diverse, legal community. Led and shaped by the profession for the profession, we are dedicated to attracting the best candidates and ensuring that everyone, at each stage of their career, has access to excellent education and training resources so they can develop and thrive. Our Values Dedicated: We believe in the pivotal role of The Inner Temple in upholding the rule of law, the legal profession and wider community; Excellent: We strive to achieve excellence in all aspects of the Inn’s work; Progressive: We aim to develop a vibrant legal community whose members are representative of the people it serves Friendly and Hospitable: We listen and support each other

Working Hours :
9am - 5pm, Monday to Friday with agreed time for training. We can be flexible with start/end times if necessary

Skills:
Communication skills,IT skills,Time management,Written Communication,Technical ability