Support Desk Engineer Apprentice (Renaissance Computer Services)

You will assist with account management, providing senior internal staff with feedback from end users and detail of common, reoccurring, or evolving technological or customer service-related issues. You will attend clients’ offices and transport computer equipment on occasion, providing cover for on-site support and/or installation services where geographically appropriate.

Key Responsibilities:

• Provide timely and effective remote support to users and clients.

Diagnose and troubleshoot hardware, software, and network problems. Recognise when issues require internal escalation and do so in a timely manner. Address non-technical inquiries and transfer or escalate them appropriately. Set up new computers, printers, and software applications. Create new user accounts according to individual needs of the user and client, and according to instruction. Assist with migrations (e.g. on-premises to Azure/Entra/Office 365) and other IT projects, when required. Offer training to users on system usage and best practices. Assist users in managing their user accounts, including password resets and access permissions. Service multiple clients concurrently, often meeting strict deadlines. Keep track of all client and internal interactions in the company's PSA tool.

Training Outcome:

The role offers long term security and the opportunity to progress into a permanent position.

Employer Description:
With a vision to redefine IT support and cyber security in small businesses, Renaissance Computer Services Ltd. specialises in comprehensive IT solutions and cyber security services. We cater to diverse industries with a commitment to excellence and a client-centric approach, and we understand the critical importance of robust cyber security and compliance. Our expert team designs and implements tailored strategies to protect our clients' valuable data from evolving threats. From threat detection and prevention to incident response and compliance, we ensure peace of mind for our clients. Beyond cyber security, we excel in providing proactive IT support services that enhance operational efficiency and drive business growth. We handle everything for our clients, adopting a position as their IT partner to understand their unique challenges and deliver scalable, cost-effective solutions that align with their business objectives. With a foundation rooted in innovation and a commitment to continuous improvement, we are dedicated to staying ahead of technological trends and industry best practices, ensuring that our clients receive cutting-edge solutions that empower their organisation to thrive in a competitive market.

Working Hours :
Monday to Friday. Shifts to be confirmed.

Skills:
Attention to detail,Customer care skills,Strong troubleshooting skills,Polite and friendly,Helpful communicative manner,eEcellent punctuality