Mercedes-Benz Apprentice Service Advisor

Raising and processing individual and bulk service bookings Raising job cards and ensuring all relevant documentation is attached Daily job checks Welcoming customers in a friendly and professional manner, ensuring a smooth and positive customer journey Keeping customers informed of the status of their vehicle and providing advice when needed Developing and utilising knowledge of relevant regulations and legislation Keeping up to date with the most recent product information Making exact cost estimates and fixed prices, where necessary after prior agreement with technical and Workshop Manager Entering orders, extensions, sketches of paintwork, etc into systems Entering changes to vehicle and customer data into systems Filling in worksheets and test sheets relating to the order Carrying out quality control with respect to vehicles and orders as part of quality assurance Discussing payment with customers and, if necessary, negotiating special prices with Accounts Selling / advising on service contracts and seasonal / other services

Training:
Site based in eStar Knowsley Van  With 1 week block releases to Mercedes-Benz Appprentice Academy in Milton Keynes throughout the duration of the 2 year course - to be confirmed by Mercedes-Benz Training Academy 

Training Outcome:

After successful completion of the apprenticeship you will be able to carry out the role of a qualified Service Advisor. 

Employer Description:
We are eStar, the home of Mercedes‑Benz Trucks and Vans in the North West and North Wales. It is our mission to keep our customers and their businesses moving by providing exceptional service and using our technical expertise, while embracing the latest vehicle technology and contributing to a greener and more sustainable future.

Working Hours :
Monday - Friday 8.30am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience