Customer service apprenticeship

Front desk duties Prescriptions requests Scanning of confidential documents Taking telephone queries from patients Appointment booking Completing various tasks sent by GPs/nurses and other clinical staff

Training:
DH Associates will let you know your training schedule. You will work 9 till 5 in Oakvale 37 hours a week over 12 months. You will be given protected learning time within this to work on your portfolio for the apprenticeship. 

Training Outcome:
A role in customer service and experience in general practice

Employer Description:
We are a large training general practice with more than 12000 patients based in Liverpool. Established over 80 years ago.

Working Hours :
Monday - Friday, 9.00am - 5.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience