Events Coordinator Apprentice

Assist with the day-to-day room-style arrangements for The Florrie and 3rd party event bookings. Prepare and neatly layout refreshments of tea, coffee, water, juice & biscuits in preparation for the arrival of guests to events. Delivering events on time and ensuring you do all you can to meet and exceed customer expectations. Carefully read, follow and confirm (tick) each instruction on the Event Preparation Plans. Remain active and alert to customers’ requests throughout their entire event and communicate any issues or complaints to our Events Coordinator or COO. To politely provide customers with post-event feedback forms and request their response. Thoroughly wipe and clean all tables (round & trestle) post-event, in preparation for the next event. Ensure clean and empty bins, inclusive of bin liners are in place for every event.  Dispose of all general and green rubbish & waste during and post-event. Think and plan ahead for the next event in every room, ensuring they’re clean and presentable at all times. Assist with post-event clear downs, re-sets, cleaning and washing all jugs, cups and cutlery. NOTE: regardless of the time, all items must be washed and put away in their correct place. Ensuring to put back all event-related items, e.g. jugs, urns, cutlery, napkins etc in their correct place, so that everyone knows exactly where things are. Regularly restock event Refreshment trolleys with all required items. Inform our Events Coordinator when Refreshment and Food stock items are low and require reordering. All responsibilities require administration duties which will comply with your apprenticeship

Training:
Monthly 1 day workshops with your dedicated development coach in a virtual classroom Monthly 1-2-1 support sessions 8 weekly reviews with development coach and line manager

End point assessment consists of:

Knowledge test Portfolio-based interview Project presentation

Training Outcome:
This could lead to a permanent position post apprenticeship 

Employer Description:
The Florrie is a charity that has been at the heart of the L8 community for over 130 years. Our stunning, Grade II listed, Victorian community arts & heritage venue is a social, cultural, educational & charitable hub for the people of South Liverpool. We offer a wide variety of participatory activities for people of all ages, food support through The Florrie Community Shop & our Community Cafe, & host a huge range of cultural, musical & artistic events & exhibitions throughout the year. We also have multi-purpose event spaces available for hire & provide fully inclusive workspaces for small local businesses & charities.

Working Hours :
This is always a day job and requires the apprentice to work occasional evenings and weekends according to our business needs. Therefore, times and days will differ from week to week. The Florrie operates a time-in-lieu system.

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Ability to multitask,positive and enthusiastic