Customer Service and Marketing Apprentice

The successful candidate will have a blend of strategic and creative thinking to develop and implement marketing campaigns and promotional activities to drive business growth and enhance brand presence. Above all, this role requires a highly motivated, passionate and driven individual who wants to expand upon their sales and marketing knowledge

You will also contact existing and new customers to develop sales and relationships; this is a great opportunity to research new markets and make a real difference to the growth of the business.

DUTIES & RESPONSIBILITIES:

Assist with the general running of the team and help co-ordinate activities relating to the following:

Assist in identifying new business opportunities and generate leads through a variety of channels Build and maintain strong relationships with existing and potential clients through effective customer service.  Assist in the creating and execution of marketing campaigns across multiple channels Assist in developing marketing materials Accepting, processing and invoicing sales orders. Providing support to the credit control function. Liaising with the wider commercial and operations team regarding material purchases, stockholding and warehousing and transport-related enquiries Liaising with the Account Managers on a day-to-day basis regarding sales, samples, quotations and general market information To keep accurate files and records supporting the Account Manager and internal procedures within the CRM system Complete any other ad hoc administrative requests and operations as required by the customer Quoting customer as and when required Provide support to the sales team and work to improve customer relations and systems in support of the business Liaise with customers regarding sales orders, deliveries and complaints Assist in chasing existing business and lost business through effective marketing techniques Assist in administering the company’s e-commerce platforms Enter all quotations, samples and market information into given systems and liaise with other members of the team to follow these through to their conclusion. This includes logging samples sent to customers and consistently following these up and evaluating the effectiveness of sampling Work as a team to report on the sales results at the end of each month and discuss these results within sales meetings and whenever required Be flexible in respect of the company's needs where necessary, providing cover for absent colleagues and providing training for new members of staff

General support of the office:

Answering the intercom & phone lines  Report the occurrence of any non-conformance through CRM, using Cases

Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification with some marketing and sales modules which will help start your career and give you an insight into the business processes and procedures Our training is all complete remotely via teams with a development coach who will be available for support 24/7 You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours

Training Outcome:
Permanent role at Eagle Plastics or the wider Plastribution Group

Employer Description:
As one of the industry’s leading distributors of plastics raw materials, Plastribution has a remarkable reputation. Over the last four decades, we have been consistent in delivery reliability, know-how and unrivalled customer service for our customers. We now have the potential to double in size over the next decade, but we need highly capable, talented and team orientated people to help make that happen. This role is for our Eagle Plastics business based in Leicester, a specialist in plastic sheet distribution.

Working Hours :
Monday – Friday 8am – 5pm with a 4pm finish on a Friday and 1 hour lunch break everyday.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Creative,Initiative,Social Media