IT Technician Apprentice

The ICT apprentice will have a range of duties in their own area assisted by a senior tech. They are expected to work both with supervision and independently. The ICT Apprentice will be involved in resolving routine ICT issues and contributing to new programmes and projects.

Your day to day duties will include, but are not limited to the following:

Support a user base of 15000+ end users via telephone, helpdesk ticket system and e-mails, with weekly onsite visits taking place to the feeder primary schools Office 365/Exchange console administration Problem solving and workflow management Set up and configuration of Smartphone devices. Ensuring users can get emails on the device, can use the Office apps and can use the mobile as a Wi-Fi hotspot Cabling and connectivity installations Active Directory administration: create new user accounts, amend permissions, and reset network and applications passwords Perform various stock check requests as advised by senior’s requests Meet and greet our user base. Perform scheduled appointments and tasks To meet all learning commitments of the apprenticeship as directed by your line manager, the apprenticeships manager or the learning/training provider. Assigned qualifications and an end point assessment must be completed. This can include presentations, portfolios, units of assessment and exams The Apprentice will carry out their duties and any ad hoc requests that come from the Senior or Officers, with accuracy and professionalism Carry out hardware inspections and repairs as and when required.

Training:
Level 3 Information Communications Technician. Remote training via Zoom. Full support from training mentor. 

Training Outcome:

For someone looking to progress their role, the ICT Technician apprentice roles naturally leads into roles such as: IT Technician, Field Technician and Third Line support.

Employer Description:
AIT have worked within the Education Sector for two decades and our talented team have over 150 years of experience combined; which has given us a unique understanding of the challenges Schools and Trusts face when it comes to their ICT requirements, and long-term strategic planning. Specialising in the Public Sector, we’ve cultivated strong partnerships with industry leaders, expanding our team of dedicated experts. AIT aspires to be a premier Education ICT Partner in the UK, driven by foundational principles embedded in every aspect of our services. Established in 2000, we provide innovative ICT solutions, partnering with over 150 UK education establishments. Our consistent, sustainable growth stems from a customer-first ethos, and our technical staff, many recruited from school SLT and IT positions, are committed to the education sector’s ethos of teaching and learning.

Working Hours :
Monday to Friday 8am to 4pm / 7.30am to 3.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative