Operations Duty Manager

VACANCY

LOCATION - Heathrow Airport

POSITION - Operations Duty Manager

REPORTING TO - Contract Manager

HOURS OF WORK - Hours to suit the needs of the business

RATE OF PAY - TBC

CLOSING DATE - 5 th August 2022

Purpose of the role

To manage the security operation, both Landside and Airside, by leading the Security team to deliver a safe and efficient operation that meets all required service standards and operates in line with regulations and standard operating procedures.

The post holder will have overall responsibility for the on-day performance, ensuring company ethos & standards, airport brand and department policies, are maintained.

You will ensure regular updates are received regarding performance from our Security Team.

The Security Duty Manager's will lead the daily operational performance of security motivating and leading a team of Security Supervisors to deliver through the main KPI's of Safety, Protection, Service and Efficiency.As the level 3 manager on shift, you will attend escalated incidents and liaise to the Airport Operations Manager team and appropriate authorities when required.

Principal responsibilities

1 - Performance

Managing the Security team performance in line with the business strategy, continuously aiming to raise team productivity and deliver improvement by:

? Driving individual and team development through performance management in line with policies and procedures.
? Highlighting and mitigating barriers to performance.
? Preparing and conducting Appraisals and setting Key Performance Indicators in line with the company policy.
? Following the company Quality Assurance manual to ensure the process of 'plan, do, check, act' is followed.
? Lead employee engagement within the security teams.

Being visible and accessible to the teams to ensure great communication with all team members.
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