Security Service Manager

Security Service Manager

Location: Stevenage

Salary: Negotiable, commensurate with experience starting at £45,000 + benefits

The Company:

Our client is one of the originators of external / security lighting and after setting up a manufacturing facility to support sales and distribution they were soon involved in the design and installation of electronic security fire systems.

They passionately believe that their success has been, and will continue to be, through their commitment to excellence and delivering a level of service unsurpassed in the industry.

They are now on the lookout for a suitability qualified and experienced Security Service Manager to join their team in Stevenage.

Roles & Responsibilities:

? Manage the Security Service Engineers.
? Deal with the Security Service Engineers holidays and absenteeism.
? Checking and approving Security Service Engineers time sheets.
? Deal with Security Service Engineers technical problems.
? Organizing the call out rota and informing their ARC (Alarm Receiving Centre).
? If the occasion arises, be included on the call out rota in the event of sickness.
? Work with the Security Department Administrator to ensure that the Security Service Engineers have services booked in for the following week and they have the relevant paperwork and that the service reminder letters are sent to Customers and booking them in as requested.
? Respond to Customer call-outs.
? Deal with Customers telephone enquiries.
? Prepare letters / e-mails to Customers.
? Deal with Customers complaints.
? Deal with intruder alarm activations and false activations.
? Manage false alarms and their statistics.
? Provide hands-on assistance on site.
? Price-up works orders.
? Provide quotes to new customers or for takeover systems and also for existing Customer.
? Propose stockholding for in-house and vans to support their systems.
? Raising purchase orders to purchase equipment.
? Signing for deliveries and putti


  • Location: Stevenage
  • Salary: 45000 Per Annum
  • Type: Permanent
  • Recruiter: Additional Resources Ltd.
  • Posted: 27-Jul-2022
  • Posted on: jobit.co.uk