Reception/Administration coordinator apprentice - Mour Hotel

Reception Duties :

PRODUCT AND SERVICE QUALITY

To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training) To handle reservation duties in line with the correct Standard Operating Procedure To assist the Night Team as and when required To assist Team leader during the shift as required ensuring smooth running of the Front Desk Follow up with guests that the service provided was to their satisfaction To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)

SWITCHBOARD

To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception) To answer all phone calls within 3 rings to provide efficient and high quality telephone service To maintain polite, friendly and courteous telephone manners at all times

MISCELLANEOUS

To carry out duties as laid down in the Front Office SOP manual To have a comprehensive knowledge of the Front Office computer system (Opera) To up sell hotel facilities to guests, and advise of services in the local area To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel To ensure cleanliness and tidiness of the front desk at all times To be aware of house status and room availability at all times To monitor faxes, post and manually written messages to the correct standards

Adminstrations Duties :

Assistance in the coordination of weddings and Christmas events Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department

Training:

Monthly College attendance

One day per month Nottingham City Hub

Training Outcome:

Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills.

Employer Description:
Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller. The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.

Working Hours :
8 hour shifts with ½ unpaid lunch break. 37.5 hours per week. Shifts to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative