Operations Administrator Apprentice

Dealing with queries via telephone and email as first point of contact and redirecting to departments as required Greeting learners and visitors at the NEEC Provide dates for customers with regard to training, testing and other services offered Processing of training course applications in all formats and ensuring invoices are raised and payment received Liaison with tutors where appropriate with regard to upcoming courses and room bookings Liaising with learners and providing support with regard to access of the training platform and live sessions Collating feedback from customers for all services provided and present findings to the line manager Monitor learner achievement and send out results and certificates as required Booking customer appointments and liaise with the remediation teams Communicate with customers regarding close down of works including scaffolding removal General administration support Operate in a manner that is consistent with company policy

Training:

Customer Service Practitioner Level 2.

Training with Milton Keynes College. Ongoing training, support and development with the employer.

Training Outcome:

Chance to progress on to the Business Administrator Level 3 Apprenticeship after successful completion.

Employer Description:
What better time than now to consider a new career in an industry that is leading the way with tackling the Net Zero Challenge, helping those in fuel poverty and more broadly home occupiers who face increased fuel bills and cold homes as well as addressing Energy Security. The Energy Efficiency Sector is growing in response to the challenge by providing life long career opportunities for those new to the industry and those considering a career transfer. With over 19 million UK homes requiring some form of deep retrofit to upgrade with insulation, low carbon heating and renewable energy technologies, The Installation Assurance Authority and its Commercial Services business are leading the way in supporting the industry as it rises to the challenge and experiences unprecedented growth. The IAA’s ethos of ‘Right First Time’ and ‘Customer First’ ensures that industry members challenge the status-quo within the sector to promote best practice whilst driving the standard for others to follow. As an organisation that prides itself on innovation, The IAA are also supporting the wider industry through training and development The IAA are looking for forward thinking, high calibre, innovative people for a range of diverse and exciting roles with the opportunity to work within a culture of mutual support and positivity. As an employer committed to the development of our people, The IAA offer good remuneration, personal development, bonuses along with pension and health care benefits.

Working Hours :
Monday - Friday: 9.00am to 5.00pm with 1-hours for lunch

Skills:
Telephone skills,IT Literate,Communication,Team work,Independent working