IT Support Apprentice (PLP)

Duties and key responsibilities:

To learn all aspects of I.T. infrastructure, including network topology Drive ongoing I.T. projects with support from the I.T. Manager and 3rd party consultants Support in day-to-day break fix and helpdesk functionalities To learn how to become a good visual user with the goal of becoming a ERP system “super-user” able to train other employees.

Hard Skills to learn (formal training plan to be developed and monitored)

Sales, Finance, Operations elements of ERP system. A proficient user of ERP system linked to shopfloor and data management by use of QR code The use of data-tables in ERP system and how their structures integrate existing and new reporting functions How to create an upgrade plan, and to work with Quartess, an external consultant, PLP and external auditors to carry out database upgrades A very clear understanding (through on the job training) of accuracy of inventory balances for a business and its ERP system Process of inventory balances Physically transacting inventory by transaction and QR code
Troubleshooting to find transaction errors for missing inventory To understand the software, hardware and hardware integration (scanners & printers) to support the visual application in its current remote version, by tablet and potential future cloud variants Supporting SQL / Crystal / SSRS coding. Data extraction and data insertion Learn PowerBI and PowerApps Promote Cyber Security measures in GB

Training Outcome:
Network administrator / IT administrator

Employer Description:
PLP Andover is part of a global group that has a strong culture for employing apprentices and graduates and continued education for all professions. PLP has a proud 75-year heritage as an innovator, designer and supplier of equipment for electricity transmission and distribution, telecoms and renewable energy industries. We utilise a diverse range of technology including our own robot called Stan, Injection Molding, Metal Casting and 5 axis CNC machining. Our factory uses AI- Machine Vision, Advanced Scanning, 3D modelling, 3D Prototyping and Simulation process across our manufacturing team. Starting your career with PLP can lead to a wide range of technical careers including but not limited to design, manufacturing, I.T., QA & testing, technical sales and commercial positions. PLP is playing a key role in design, development and delivery of Green Energy. Growth in our sector will be strong as we are part of the team delivering a Net Zero ready Grid to enable the Net Zero Transition to 2050.

Working Hours :
Monday - Thursday, 7.45am - 5.00pm and Friday, 7.45am - 12.45am

Skills:
Communication skills,Problem solving skills,Troubleshooting skills,Able to work independently,Modifying reports,Database extractions,Dashboards for visual ERP,Time management,Interest in IT,Interest in Business studies,Ability to travel,Able to work in group form