Level 3 Business Administrator Apprentice

Credit Control – following a set process to collect client money - calling customers, sending emails & issuing letters Answering in-coming phone calls – to include taking payment over the phone by card & assisting clients with queries Helping clients in setting up Direct Debits, both on the phone and by email Chase funding from external direct debit company & Insurers Follow cancellation processes when premiums are unpaid / direct debit instalments default Check Insurer direct debits have been set up correctly Liaise with colleagues on any queries To assist clients in processing Direct Debits compliantly and within appropriate time scales

Training:

This training programme consists of:

1-to-1 monthly meeting: Approx. two hours with a GLP Trainer (face-to-face or telephone) Online learning courses and/or group sessions Building an electronic portfolio of work-related evidence Maths and English Level 2 (if not previously achieved) 6 hours a week spent working towards your apprenticeship. End Point Assessment by an external examiner to complete the qualification, consisting of a resourcing project assignment and a professional discussion.

Training Outcome:

Once Business Administration Level 3 apprenticeship has been completed there will be other training and progression opportunities available for the right person.

Employer Description:
SJL Insurance Services is an innovative, forward-thinking insurance broker that provides a high-quality, professional service to tens of thousands of business clients issuing over 120,000 policies. With a head office based in Worcester, We are one of the UK’s largest owner–owned insurance brokers offering a wide range of commercial insurance products to our ever growing customer base, both in the UK and globally.

Working Hours :
Monday to Friday 9:30am to 5:30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Time Management Skills,Positive Attitude,Enthusiastic