Customer Service Practitioner Apprentice

CORE RESPONSIBILITIES
Customer Support & Communication
Act as a first point of contact for clients and applicants via phone, email, and online platforms.
Handle enquiries professionally, providing clear and accurate information.
Prepare and send performance updates to clients, highlighting results and improvements.
Escalate issues or queries to the appropriate team where needed.

Job Advertising & Application Monitoring
Format and publish job adverts using the Reach ATS and external job boards.
Review and refine advert text to meet client requirements and branding standards.
Monitor applications, follow up on incomplete submissions, and record responses.

Candidate Engagement
Search candidate databases to identify suitable applicants for roles.
Contact candidates to promote opportunities and encourage applications.
Keep accurate records of search outcomes and candidate interactions.

Process & System Support
Record all activity accurately in internal systems, following company processes.
Support wider team tasks such as data entry, filing, and updating records.
Assist with basic marketing, helpdesk, or social media activities as required.

Training:

Teaching and learning the skills, knowledge and behaviours within Customer Services.

Training Outcome:

On successful completion of your apprenticeship, you will have the opportunity to progress within the business, take on greater responsibilities, and work towards promotion. This role offers a clear pathway for career growth and long-term development within the company.

Employer Description:
At Reach we believe in people, not just process. We're more than just an ATS Software company, that’s why our intuitive applicant tracking system is just one part of the equation. Alongside our smart and flexible ATS, all Reach clients benefit from added people power. From design and build to implementation and beyond, our customer support and candidate attraction experts are here for you every step of the way. We’re putting the human back into HR, one ATS at a time.

Working Hours :
Monday - Friday, 9 a.m. - 5:30 p.m.

Skills:
Administrative skills,Analytical skills,Attention to detail,Communication skills,Creative,Customer care skills,Initiative,IT skills,Organisation skills,Problem solving skills,Team working