Apprentice Customer Service Administrator

In this role, you’ll help with day-to-day administration tasks and provide excellent customer service support for our GoCruise & Travel Franchise as well as our Fred. Holidays Tour Operation. Don’t worry if you’re new to this, full training and ongoing support will be provided to help you succeed.

Main tasks will include:

Issuing booking documentation for both trade and customer bookings Invoicing and ticketing Processing customer payments and resolving unpaid balances Dealing and completion of incoming supplier emails and post Handling and solving complaints Gathering and inputting of customer personal information Handling inbound and outbound phone calls from customers, agents and Franchisees Provide support to the Team Leaders as required

Training:

This is an apprenticeship; the successful candidate will work towards the Customer Service Specialist Level 3 qualification which has an estimated course duration of 15-months.

This will be a work-based Apprenticeship, therefore there will be no requirement for a day release to college. You will have an allocated Assessor from an Apprenticeship training provider who will visit you in the workplace and provide 1-2-1 training, support, and guidance throughout the course.

Training Outcome:

After successful completion of the apprenticeship course, there will be the possibility of progressing into a permanent position within the business. 

Employer Description:
Fred. Olsen Travel was established in 1988 with family values at its heart with a passion to create unforgettable holiday experiences. As one of the UK’s most established travel companies, we continue to provide an environment where our people can thrive, and where growth and great culture go hand-in-hand. We are proud to provide an outstanding customer service, choice and value for money through our distinct specialist areas.

Working Hours :
Monday - Friday between the hours of 08:30am and 5:30pm

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills