GP Practice Administrative Apprentice

Assisting with appointment scheduling Responding to all patient queries (emails, telephone, website and Anima) Managing patient records Data input Answering phones Handling all incoming patient correspondence Communicating with patients and other healthcare professionals Building strong relationships and providing excellent customer service Assisting with patient referrals Daily processes within the secretarial team Daily reception duties

Training:
The apprentice will be working towards the Business Administrator Level 3 apprenticeship standard Delivered within the workplace, via online training, and at Colchester Institute Campus

Training Outcome:

We encourage and support staff to train and progress within their area. Candidates will learn administrative/secretary skills as well as all reception duties, giving them vast knowledge within GP practice admin.

Employer Description:
Ambrose Avenue Group Practice, located in Colchester, operates across two sites: Tollgate and Ambrose Avenue, serving approximately 14,000 patients. The practice provides a range of services, including in-house minor surgeries (such as the excision of moles and skin lesions), Long-Acting Reversible Contraception (LARC - for example, IUDs or implants), child health and development services, an asthma clinic, and health checks for individuals with learning disabilities, among other offerings. A proficient team of both clinical and non-clinical professionals supports the practice to address your healthcare needs. The effective clinical commissioning of Ambrose Avenue Group Practice is overseen by NHS North East Essex CCG.

Working Hours :
Monday to Friday, 9am - 5pm or 8am - 4pm, with a 30 minute lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience