Customer Service Advisor Apprenticeship - Cheshire

As an Ingenuity Customer Service Apprentice, you’ll be the first point of contact for our valued customers, assisting with a wide range of enquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.

What sets us apart is the continuous support you’ll receive, helping you master what it takes to provide exceptional service. In addition, you’ll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.

Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.

Key Responsibilities:

Working across multiple channels including emails, phones, live chat and social media Work towards achievable department targets while maintaining high level quality at each point of contact Engaging with customers daily in a polite, professional manner Assisting customer with all queries regarding product advise and general customer service queries Collaborate with team members and different departments to enhance overall customer service Utilise ongoing training to deepen product knowledge and deliver top-notch service

Other Perks:

Free Breakfast and Lunch onsite every day for all apprentices Free onsite parking Save up to 12% on the cost of personal tech through our salary sacrifice scheme Up to 50% staff discount on THG brands Access face-to-face and virtual appointments with our in-house GP Access our in-house CBT therapist Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa State-of-the-art on-site gym at our Manchester Offices Access to our on-site physio On site Dentist to make appointments for routine check ups, emergency appointments and more

Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose – and in turn help organisations and wider industry meet the challenges of a changeable operating environment On completion of this 12 month apprenticeship you will have gained your Customer Service Specialist Level 3 Apprenticeship

Training Outcome:
Possibility of a full time role after the completion of the Apprenticeship

Employer Description:
THG Ingenuity support 100's of different brands across all areas of the retail and e-commerce industry, meaning no two days are ever the same! Some of our most well known household names are Look Fantastic, My Protein, Cult Beauty and many more. An apprentice here will have the opportunity to learn all about the brands, and what it takes to provide a customer experience like no other. All of our apprentices will be mentored and guided by some of the most experienced and knowledgable managers in the field, learning everything from the basic queries to providing specialised advice and guidance across all of our brands and websites. We provide brand training and product education across all areas meaning our customer service advisors understand how we don't just provide a basic response to customers, but a world class experience which ensures their retention and loyalty with us and all of our brands.

Working Hours :
Shifts To Be Confirmed (Monday-Sunday 7.00am - 10.00pm on a 3 week shift rotation. Includes working 1 in 3 weekends)

Skills:
Organisation skills,Customer care skills,Communication skills,IT skills