IT Support Apprentice

Key responsibilities may include:

Provide technical support to both internal and external customers remotely and/or face-to-face Establish and diagnose technical problems and faults Apply the appropriate security policies in line with organisational requirements Communicate with all levels of stakeholders, talking them through the steps to resolve issues Undertake the relevant processes using tools and technologies to resolve technical issues Document and escalate tasks to ensure a clear audit trail and progression of issues

Support Technician

Resolving system user queries and resolving faults in a helpdesk environment

Training Outcome:

Possible full-time role at the end of the apprenticeship.

Employer Description:
NEC are a leading Biometrics company developing solutions for national governments and international health bodies. They we work with also police forces, emergency services, local authorities and housing providers, all working to prevent harm and provide the right support.

Working Hours :
Monday to Friday between 8:30 am and 5:30 pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills