IT Support Technician Apprentice (L3)

Providing excellent customer service through in-person, telephone and IT Helpdesk communications First point for logging & triaging all IT issues with the company’s helpdesk ticketing system and escalating where required to senior engineers Resolving phone, desktop & laptop issues across all departments– user queries for login issues, Microsoft 365, VPN, hardware issues, printers and Wi-Fi Supporting Windows 11, Windows Server 2022 and IOS platforms through InTune Creating and maintaining operational documentation, processes and procedures Owning, managing and developing the starters and leavers process Providing ad-hoc support for in-house audio-visual setup including lecture theatre and meeting rooms

Training:
Information Communications Technician Level 3 Apprenticeship Standard

Training Outcome:
The potential of a full-time role or further learning opportunities at the end of apprenticeship

Employer Description:
The Honourable Society of Lincoln’s Inn is an unincorporated association of students, barristers and judges and is one of the four Inns of Court. It has been in continuous existence for over 600 years. The Inn is dedicated to the qualification, training and development of our members at all stages of their legal careers, in a collegiate and inclusive environment.

Working Hours :
Shifts to cover Monday - Friday8.30am - 5.30pm, with 1 hour for lunch (lunch provided). Additional worked time can be granted as TOIL. You will be required to be onsite (central London) for 5 days per week.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Self motivated,Ability to absorb and apply