Sales and Administrative Assistant Apprentice

Assist the sales team with quotations and sales orders. Follow up with customers on quotes, invoices, payments, and deliveries. Handle customer inquiries via phone, email, ensuring a high level of service. Assist the Irish Export Department with sales activities, customer support, and related administrative tasks. Coordinate with internal departments (logistics, finance, operations) to ensure timely delivery and invoicing. Run reports on the ERP system to compile and analyse data related to sales, credits, and logistics. Support in handling complaints or issues, ensuring customer satisfaction. Track shipments and update customers on delivery status. Raise and input customer credits in the system in a timely and accurate manner. Liaise with the finance/accounts team to ensure credits are processed correctly and reflected in customer accounts. Arrange collection or return of goods related to issued credits Perform general office duties such as data entry, filing, scanning, and managing correspondence.

Training:
Business Administrator Level 3 Apprenticeship Standard

Training Outcome:
It is hoped but not guaranteed that a full time offer of employment will be made upon successful completion of the apprenticeship

Employer Description:
Apex Stainless Fasteners are a UK market leader selling stainless steel fasteners wholesale, with a worldwide reputation for customer service.

Working Hours :
Monday - Friday, 8.45am - 5.30pm (1hour lunch break)

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative