Apprentice Administrator

Main duties and responsibilities

Answering incoming telephone calls as the first point of contact, ensuring all calls are handled professionally and routed promptly to the correct department or individual. Accurately logging all inbound opportunities and sales leads into the company CRM system in a timely manner, ensuring information is complete and up to date. Managing the company’s shared email inboxes (Microsoft Outlook), monitoring incoming correspondence, and flagging or forwarding emails to the appropriate department or staff member. Processing customer orders received via the company website or over the telephone, ensuring details are entered correctly and passed on for fulfilment. Carrying out general office administration tasks, including creating invoices, filing, scanning, document preparation, and providing support to the sales and operations teams as required.

Training:

An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence.

You will be expected to work towards the Business Administrator Level 3, with support from your employer and the Chesterfield College Group.

Training Outcome:

Potential for full time employment on completion of the apprenticeship.

Employer Description:
Henry Pumps is a Pump Retail Specialist based in Chesterfield and who supply nationally & also have an in house repair facility.

Working Hours :
Mon – Thu 8.00am-5.00pm & Fri 8.00am-4.00pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative