Apprentice Medical Receptionist

Primary Responsibilities.    

Processing data in the Document Management and Referral Management sections of Workflow in EMIS Reading and coding all correspondence received, relating to our patient population Timely distribution of correspondence to clinical team for action Operate the call/recall of patients for QoF, IIF and Enhanced Services Use of AI and other technology in processing referrals and advice & guidance Monitoring A&G requests and 2WW to ensure referrals are actioned Submission of prior approval tickets and individual funding requests Submission of managed referrals on behalf of the wider Practice as requested Monitor e-RS system and maintain associated worklists Deal with enquiries from patients regarding referrals Process Subject Access Requests and other private work using EMIS and iGPR within the recommended timescale Provide administrative support to the safeguarding leads within the Practice, ensuring requests for information are completed and returned within the timescale Provide administrative support to Practice meetings as required e.g. palliative, safeguarding etc.  Using AI and other technology for notetaking Maintain confidentiality and effective security of data all times

Training:
You will be completing your Level 3 Business Admin Apprenticeship with Woodspeen Training All training is delivered through remote delivery into the workplace 

Training Outcome:
For the right person, there is an opportunity to secure full-time employment with the employer and progress on to higher level qualifications

Employer Description:
Bridge View Medical Group is a large training practice in Sunderland North, serving 15,150 patients across one of the most deprived communities in the region. As a Deep End Network practice, delivering accessible and equitable care is at the heart of their mission. To better meet patient needs and reduce operational pressures, the team turned to X-on Health for a digital-first approach

Working Hours :
Monday to Friday between 8.00am and 18.30pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience