Business Administration Apprenticeship

Accuracy, attention to detail and a problem-solving ethos are paramount to ensure all sales opportunities are identified and that our agents have successful pipelines. The successful candidate will be a proactive, confident individual with the ability to prioritise their own workload and add value for business in every record they work on.

What will the apprentice be doing?

Offer accurate and consistent appraisal of bookings for Sales Meetings. Enhance customer records (adding meters, ecoes/xoserve checks, credit safe, company's house etc.). Supporting the Sales management team by providing feedback on all aspects of quality, including voice files, adherence to the script, company policy and CRM Administration for all agents. Screen & provide relevant voice files for training sessions for the Sales Managers. Assist with investigating and resolving administrational errors made by agents. Providing feedback to our in-house software development team on ideas for CRM development with a focus on efficiency and user experience. Applying rules to data sets to identify missed opportunities, set customer callbacks for the team. Pipeline administration. Preparation of training materials. Working with facilities to organise incentives and team events. General administrative support across the department with ad hoc duties as and when required. Communicate clearly with senior members of staff. To uphold the company values in all aspects of your work and day-to-day interactions. Contacting suppliers/partners to obtain relative information required via email and phone call.

Training:

Level 3 Business Administrator Apprenticeship Standard which includes:

Level 2 Functional Skills in maths and English (if required) End-Point Assessment (EPA)

Via your ITEC tutor and on-the-job training, you'll get the opportunity to learn:

IT Record and document production Decision-making Interpersonal skills Communication Quality Planning and organisation Project management Relevant regulation Policies External environment factors

Training Outcome:

Possibility of a full-time position upon the completion of the apprenticeship. 

Employer Description:
“Small but perfectly formed” a small team with inexcess of 25 years of experience in business energy, our knowledge provides us the power to provide invaluable advice in the sector. We have the ability to negotiate and secure energy contracts to provide piece of mind even in the most volatile markets.

Working Hours :
Monday - Friday (exact hours to be confirmed).

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative