IT Apprenticeship

Providing first-line IT support in-person, via phone, and over email to staff across various sites. Managing service tickets through the ManageEngine Helpdesk system and ensuring issues are resolved or escalated in line with SLAs. Carrying out password resets, creating new accounts, and managing group access levels through account audits. Performing weekly device health checks, software updates, and system monitoring using tools like Microsoft Intune and Task Manager. Replacing and upgrading hardware components such as RAM, hard drives, laptop screens, and network equipment like switches and routers. Supporting secure network operations, including Wi-Fi configuration (TP-Link), patch management, and resolving connectivity issues. Assisting with configuration and updates to Microsoft 365 applications, OneDrive, SharePoint, and other cloud-based platforms. Following technical documentation, including network diagrams and policies, and maintaining records via SharePoint and Microsoft Office tools. Using basic scripting (e.g. PowerShell) to automate tasks or fix minor system inconsistencies.

Training Outcome:

Possible full-time position with the company. 

Employer Description:
Based in Wirral, Autism Together supports over 450 autistic people and employs more than 800 staff, providing essential services across residential, supported living, and community settings. Technology plays a vital role in the delivery of their care, and this apprenticeship is your chance to help keep their services running smoothly while gaining industry-recognised skills.

Working Hours :
Monday to Friday, 37.5 hours per week. 9am to 5pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working