Apprentice Parts & Service Coordinator

To support the Commercial Operation with parts and service supply. 

The operation provides support for customers with the scheduled maintenance and repairs of the material handling equipment.

We are responsible for planning routine maintenance and repairs and responding to breakdowns. Day to day would typically include, and work towards;

Telephone, Logging & recording breakdowns Data entry using bespoke software & general Office 365 packages.  Supporting goods in deliveries and receiving parts.  Supporting with warranty & returns claims to suppliers.  Liaising with our field engineers for allocated tasks and planning.  Making up service kits.  Providing reporting data to customers.  Invoicing customers.  Producing and sending quotations.  Identifying parts and ordering as required

Training:

Formal training is delivered at HWGTA, located in Hereford (HR4 9SX).

You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.

Additional training for functional skills in English and Maths will be undertaken if needed.

You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administration qualification.

Training Outcome:

Parts Coordinator.

Customer Service Coordinator.

Be responsible for your own group of engineers/customers.

Employer Description:
A Material Handling equipment supplier. A family-owned business that has been established for 41 years. A simple formula, with proven results Whether you’re running one forklift truck or dozens, you can expect the same high standards of service. After all, our success depends upon yours. Across our region, we’ve built long and trusting relationships with customers who rely upon our products, advice and technical expertise – and the simple quality of delivering what we’ve promised, on time and on budget.

Working Hours :
8.00am to 4.30pm – Monday to Friday. 30min unpaid lunch.

Skills:
Communication skills,Problem solving skills,Computer Literate,Willing to learn,Motivated,Enthusiastic,Enjoys a challenge