Customer Service Apprentice (Frontline)

Whether you're welcoming visitors to a popular local attraction, supporting residents at a care facility, handling enquiries in a busy reception area, or helping families through key life events in registration services - there’s a role to suit your interests and career goals.

Opportunities Available In:

Forge Mill Farm Visitor Services - assist in the Farm Shop, Play Barn and events, ensuring a fun and welcoming visitor experience Harvest View Intermediate Care Facility - support visitors and staff with reception-desk queries and admin support HR Frontline Services - help with staff enquiries and assist the admin team through our new Oracle Fusion system Registration Services - General & Bereavement Services - Assist in registering births, deaths, and marriages or support bereaved families with funeral, cremation, and memorial arrangements, delivering services with care and sensitivity Corporate Reception Areas - represent the Council by assisting visitors to the building with a wide range of services and enquiries Sandwell Adult & Family Learning Service (SAFL) - Support learners and staff across adult education centres. You’ll assist with enrolments, course information, materials preparation, and general admin Grants Support Team - help ensure the smooth administration of grant funding to communities across Sandwell Appointeeship Unit - play a vital role in supporting vulnerable adults who are unable to manage their own finances Business Management service (Adult Social Care) - assisting senior officers and the management teams by providing administrative support allowing them to support our vulnerable service users (clients) Democratic Services unit - help organise council meetings, prepare agenda and minutes, and support councillors in their important roles Business and Member services - provide day-to-day support to elected members, including the Mayor of Sandwell Sandwell Youth Service - assist with the engagement of young people in the local area and provide effective financial, administrative and clerical support within a busy office environment to the Youth Service

This is a brilliant opportunity to kick-start your Customer Service career in frontline services of local government working in hospitality, adult social care, HR, youth service, democratic/member services or administration – with real progression opportunities and the chance to make a difference in your community.

Training:

At the end you will gain a Level 2 Customer Service Practitioner Qualification. The apprenticeship training will be delivered in the workplace, as you will receive visits from a college assessor. The apprenticeship will also include a proportion of 20% Off The Job Training and a robust programme of Mandatory Apprentice Training provided by Sandwell Council to include:  Safeguarding, Prevent, Fire Awareness, Data Protection & Cyber Security and Equality & Diversity.

Training Outcome:

This apprenticeship is a fixed term 12-month contract and at the end you will gain a Level 2 Customer Service Practitioner Qualification. However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector.

Employer Description:
Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.

Working Hours :
Monday - Friday with hours varying between 8am - 5.30pm

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Data Protection,Flexibility,Empathy/Sympathy,Confidentiality,Professionalism,Respect for others