Level 2 Customer Service Apprenticeship at East Quay Medical Centre, Bridgwater

Our customer service apprenticeships will be part of our medical reception team.

This role is the front line of all our services, therefore is an essential role, as the experience of all who contact us depends on this team.

The team manage all calls on the main line and the prescription line. The team also greet and help all who attend in person.

The duties include:

Booking appointments Ordering prescriptions Requesting and processing home visits Supporting patients with online accounts Taking calls from other healthcare professionals, ordering ambulances etc. The day is very busy and has a wide variety This role may be closed early if enough applications are received

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard Functional Skills in English and maths if required End Point Assessment: Presentation, Practical Observation, Professional Discussion Eligibility to join the Institute of Customer Service as an individual member at professional level upon completion On and off the job training and location of this training to be confirmed

Training Outcome:
We aim to develop our apprentices to become integral to the team and become permanent employees after their placement - often this can be during their placement where the candidate enjoys the role, performs the role well and fits well into the team

Employer Description:
We are a large medical centre in Bridgwater, who provide primary care to our patient population (17000 patients). We have a large team, 70 members of staff, from GPs, Nurses, HCAs, Medical Receptionists, Medical Secretaries, Administrators, Financial Administrators and Facilities Staff.

Working Hours :
We can flex for individual needs, but the hours are between 8am-6.30pm each day. Our aim is that we create set hours each week according to the successful candidate's preference and the needs of the team. Days to be confirmed.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience