Customer Service Apprenticeship - Worcester Hearcare Specsavers

Giving customers top-notch advice Efficiently answer telephone calls to the store Advising customers their hearing aids/glasses are ready or delayed as appropriate

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard qualification Eligibility to join the Institute of Customer Service as an individual member at professional level upon completion Functional skills maths and English, if required

How and where training (on/off the job) will be delivered is to be confirmed. 

Training Outcome:

At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles.

Employer Description:
Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family run business, continuing to go from strength to strength and proud of it.

Working Hours :
Days and shifts to be confirmed - full-time to include weekend working.

Skills:
Communication skills,Organisation skills,Administrative skills,Team working