Organisational Development (OD) - Apprentice Level 3

Managing shared mailboxes. Taking telephone and video calls, being the first point of contact for a variety of stakeholder queries. Learning about different council databases, inputting data into systems (such as Hornbill, Oracle and SharePoint) and presenting data reports in different formats. Support the Apprenticeship Manager and further members of the Organisational Development team with daily administrative tasks to ensure the effective running of the team and service. Supporting the OD Team in facilitating workshops. Booking of Rooms for workshops/meetings. Use online management systems to update and record accurate training and learning records. Financial Tasks including supporting the monitoring and management of finance systems to raise, check and authorise invoices. In addition to assisting with the administration and management of various training related payments across the Council. Produce promotional material for and support the delivery of events and programmes such as induction events and the Apprenticeship Network. Assisting Apprenticeship Manager in processes such as induction of apprentices and monitoring progress of apprentices. Compiling and maintaining electronic training provider’s records. Note/Minute taking including actioning of notes. Other ad hoc administrative duties.

Over the course of the programme, you will learn the important knowledge, Skills, and Behaviours you need to know to be successful in the workplace. Discretion, Confidentiality and the ability to demonstrate a high level of flexibility regarding working schedules are key skills for this role.

Training Outcome:

Applicants who have already achieved a Level 3 Business Administration Apprenticeship can still be considered and if successful will be enrolled on to the Level 3 Learning & Development Apprenticeship.

Employer Description:
Waltham Forest Council is ambitious and bursting with energy and opportunity. Over the coming year we will build on our incredible year as the Mayor’s first London borough of Culture 2019. Working with our communities to set out what we want Waltham Forest to be by 2030; this relates to the ever-changing world/ climate emergency, and what that means for the services and infrastructure that we provide. We need to make sure that everything we do today supports that vision,

Working Hours :
The overall course duration for the L3 HR Apprenticeship is up to 22months - that includes the End Point Assessment Monday - Friday 8.30am-5pm 30 mins - unpaid - Lunch break

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Creative,Initiative,Patience,Motivated,Hard Working