Enforcement Support Assistant Apprentice

Completing Enforcement Agent / System generated Tasks and Alerts ensuring these are resolved within SLA Making and receiving calls to Enforcement Agents and answering their questions and queries Maintain and update a Health and Safety log of incidents relating to Enforcement Agents and provide this data to the HR department on a weekly basis Resolve financial queries on behalf of the Accounts Department such as late banking, chargebacks and none updated Enforcement Agent payments Undertake actions and activities in relation to operational needs such as address cleansing, reviewing blocked cases, reviewing spotted vehicles, linking new accounts, generating reports, generating letters and vehicle removal requests etc Co-ordinate any day to day EA requirements including clamp orders and stationary etc

Training:

Business Administrator Level 3 Apprenticeship Standard:

This apprenticeship is delivered through work based learning, this means that all training is done at the workplace eliminating the need to attend college The successful candidate will be allocated a tutor who will provide a mixture of interactive online group teaching and 1-1 training monthly

Training Outcome:
This is a fantastic opening to apply for permanent employment in a varied and ever expanding industry

Employer Description:
- UK market leading technical debt collections & enforcement group. - No. 1 in Road User Charging: Highways England, Transport for London Large central government contracts: HMCTS, HMRC, DVLA, Environment Agency. - 5 centres of excellence: London, Stoke, Bolton, Darlington, Market Harborough. - 150+ Local Authority clients. - People and technology centric business. - Advanced unique business operating software platform.

Working Hours :
The role is based in CDER Group’s office, located in Darlington working Monday - Friday, 09:00am – 5:00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative