Medical Receptionist/Administrator Apprentice

Maintain and monitor the practice appointments system. 

Process personal, telephone and e-requests for appointments.

Answer incoming phone calls, transferring calls and dealing with the callers' requests appropriately.

Signpost patients to the correct services.

Clinically code data on EMIS

Complete opening and closing procedures in accordance with the duty rota.

Data entry of new and temporary registrations and relevant patient information as required.

Input data into patients' healthcare records as necessary.

Direct requests for information i.e SAR, insurance/solicitors' letters and DVLA forms to the administration team.

As required support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.

Role will require excellent verbal and written skills with ability to communicate effectively at all levels, including patients, carers, specialist service. GP's and staff colleagues.

Training:

One to one delivery, then once a month at Worcester campus. 

Training Outcome:

There is a possibility of a permanent Medical Receptionist/ Administrator role at the end of the apprenticeship for the right candidate. Futher training would be decided upon, dependent on job role. 

Employer Description:
Cleobury Mortimer Medical centre is a rural medical practice.

Working Hours :
Monday to Friday 8.30 am to 6pm with 1 hour lunch break.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience