Apprentice Bereavement Service Assistant

We are looking to recruit an enthusiastic Bereavement Service Apprentice to support our busy office. The role will be varied, and you will work as part of the team to ensure the smooth running of the office, which will result in providing excellent customer service to our applicants and stakeholders.

Main Duties:

You will provide support to customer enquires face-to-face, by telephone, email, or letter Data input of records into crematorium and cemetery database Process applications for cremations, burials and memorials Liaise with stakeholders and advise process Prepare documents Learn about the Local Authority and its dedication to public needs. Work with maps of cemetery and plot/mark graves Checking new memorials in cemetery Schedule appointments and services in electronic diary Participate in staff meetings and take minutes Educating customers on our services and products Take electronic payments Complete outside training to support the department. Collating outgoing post Receipting of cremated remains intake and removal Ancestry searches Ordering stationery and supplies Full office support Learn to multitask and being ready to perform other tasks when required Create procedure notes and keep them updated

Training:
Business Administrator Level 3 Standard On-the-job training with the employer whilst working towards the Apprenticeship Standard Regular work-based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards

Training Outcome:
Potential for full time employment for the right candidate Many employers retain apprentices in full/part time positions.
The qualifications you gain can also help you to get into higher education or other employment Being an apprentice gives you the opportunity to gain a recognised qualification and developing professional skills whilst earning a salary, inside some of Kent’s best companies Once the apprenticeship has been achieved you will have the skills, abilities, and experience to update and enhance your CV, to make it attractive to potential employers

Employer Description:
Local Council with many departments and Bereavement Service is one of the front-line services and works out of the Kent and Sussex Crematorium.

Working Hours :
Monday – Thursday, 8.30am - 4.30pm. Friday, 8.30am - 4.00pm 30 min unpaid lunch break. 20% paid time during working week to complete learning.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Friendly,Empathy