IT Apprentice - Princethorpe College
Customer service
Providing first line technical support, responding to support queries across 3 sites
Installation configuration and deployment of new and existing software in line with defined procedures
Escalation of more complex calls to the relevant support team member
Learn fundamental operations of commonly used software, hardware, and other equipment
Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software
Become familiar with Service Desk policies and services
Other duties as assigned
Software
Install and test new software
Support MS Office
Assist with software deployments
Deliver support using cloud based 365 Admin & Autopilot/Intune
Support staff with any software queries
Deliver staff training for different software packages through 1 to 1 tuition and the creation of technical guides
Troubleshoot software issues
Maintain software asset listing across the sites
Hardware
Move, check, install computer equipment as required
Maintain computer peripheral equipment such as scanners, printers, whiteboards, projectors, monitors; ensure that these are prepared and ready to be used and perform consumables stock control
Assist in the deployment of computer hardware around the school as and when required
Support Foundation telephony system
Contribute to the IT Support log of all technical faults and resolutions, list and administrate all incoming jobs
Maintain hardware asset listing across the site(s)
Network management
Monitor anti-virus status and updates
Monitor print management software
Monitor daily, weekly, monthly server back-ups
Carry out routine network maintenance, housekeeping and troubleshooting tasks
Familiarise yourself with the network infrastructure and maintain switch cabinet patch management
Develop & maintain network asset listing across the site(s)
Audio-visual
Setup AV equipment for events
Troubleshoot AV issues
Training:
Training plan to be agreed upon appointment. We currently envisage approximately 4 hours remote learning per week with Warwickshire College, plus on the job training.
Training Outcome:
One current member of staff has previously completed the L3 Apprenticeship and is now employed on a permanent basis. We would hope to be able to support with further qualifications or a permanent role depending on the candidate.
Employer Description:
The Princethorpe Foundation welcomes children of all faiths and backgrounds and provides co-educational, independent day schooling with a strong Christian ethos. We support and nurture some 1,300 children from age two to eighteen years, through Little Crackers Nursery, Crackley Hall School, Crescent School and Princethorpe College.
Working Hours :
This is a full-time, 40-hour a week role working generally 8.00am to 5.00pm with an hour’s unpaid lunch, Monday to Friday. However, due to the nature of the role, there is a requirement to occasionally work outside normal working hours.
Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative,Confidentiality,Conscientious and flexible