Business Administration Apprentice

Deliver a quality reception service, dealing directly with patients, relatives and carers either face to face or by telephone Reception services include general enquiries, booking or cancelling of appointments, logging of accurate information (e.g. visit requests) Facilitating efficient lines of communications between patients and clinicians at all times Manual filing of information and documents where appropriate Extensive use of the medical centres computer system and other computer software such as MS Word, Excel and Outlook. To use and amend (where appropriate) the computerised appointment system Retrieval of information as required from both computer and manual systems. Responsible for the internal and external mail distribution and delivery (this includes ensuring specimens for pathology are ready for collection) Ensure that the information resources in the practice premises are regularly updated and kept in a tidy and orderly manner Ensuring adequate stocks of information leaflets, certificates and prescription forms are maintained and ordered when appropriate Observe a strict code of confidentiality at all times To work within the practice’s agreed policies and guidelines and where appropriate, commenting on and contributing to changing such policies Attend practice meetings or other meetings if required Signposting patients to other services as appropriate Querying prescription details with patients/carers etc Getting prescriptions signed by GPs when required Carry out general health and safety checks around the building Providing administrative support for the whole team Ensuring the internal communication system is kept up to date Inputting data using various computer software

Training:

Level 3 apprenticeships.

Apprentices who have not achieved the equivalent of level 2 in maths and English, must achieve these prior to end point assessment.

Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.

The apprentice will spend 20% of their working hours in off the job activities and training.

On the job and off the job training will be delivered in the workplace.

Training Outcome:

Progress to working as Administrator at the surgery.

Employer Description:
A busy and friendly GP Surgery. We are in a purpose built surgery building. We have more than 5000 patients registered with us. We have 10 members of staff ranging from doctors/nurses/physio/admin staff and other health care professional. You will be joining our admin team consisting of four members of staff, who will be at hand to assist you.

Working Hours :
Monday - Friday 8.00am - 4.00pm and/or 9.00am - 5.00pm and/or 11.00am - 6.00pm shift system. May work weekends.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience