Customer Service Apprentice

Coordinate with your direct report and our broker placement executive in relation to the placement of policy renewals Respond to all inbound communications from clients including via telephone & email within SLA’s outlined by the business Coordinate with their finance department to ensure credit agreements are completed & finance defaults are managed with the client Process all mid-term adjustments, ensuring no client is left incorrectly covered Log and manage all claims liaising between client, underwriters and their supply chain

Our client believes in developing people who don’t necessarily come from an insurance background; therefore, no experience of insurance is required but the following experience is a must have:

Experience working within a customer focused environment High accurate with a strong attention to detail A positive can-do attitude Confidence in answering the phone and speaking to people Eagerness to progress further Outgoing and positive personality

Training:
Level 2 Customer Service Practitioner Apprenticeship Standard Remote training delivery Onefile VLE 6 hours of dedicated training time every week

Training Outcome:
Possible full time permanent position upon completion of the apprenticeship

Employer Description:
A prestigious company which has more than two decades of experience who work with an array of clients from private individuals to SME’s, to large corporate clients and the public sector. Now is an exciting time to join their company as they continue their rapid growth plans establishing themselves as the go-to place for commercial insurance. The successful candidate will be part of a small team and will be responsible for delivering an outstanding service across all after-sales functions including claims, mid-term adjustments, customer queries and renewals.

Working Hours :
Monday to Friday 9.00am - 5.00pm. Work from home on Fridays.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative