Apprentice Shop Assistant

Customer service:- serving customers over the counter, taking product orders directly from them, helping and guiding customers with their choices of our products Website/E-commerce orders-taking from the compute, writing customers messages out and then logging for processing Dealing with contract suppliers requests over the phone and email, sending out receipts and quotes.

Training:

Customer Service practitioner Level 2 Apprenticeship Standard - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Training schedule has yet to be agreed. Details will be made available at a later date

Training Outcome:

Potential for a permanent role upon successful completion of the apprenticeship.

Employer Description:
We are a family run business and have been established for over 29 years. We offer an extensive range of styles from traditional to contemporary. We work in all aspects of floristry: weddings,corporate events, funerals, etc.

Working Hours :
Flexible; but will always have 2 days off per week[including Sunday] In our busy times-Christmas, Mother's Day, Valentines Day -Hours will need to be flexible. Also some Saturdays and occasional Sunday if any of the above are on Sunday

Skills:
Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Creative,Initiative