Apprentice Customer Service Engineer

Good working knowledge of all manual equipment, including basic fault finding Good working knowledge of common applications for which equipment can be used, including making blast media recommendations Processing customer orders through the company ERP system Maintenance of records and data on company computer systems and within manual filing systems following company guidelines Liaising with others both within the department and in other departments to ensure that any customer related issues are satisfactorily resolved To work under the supervision and guidance of the Senior Customer Services Executive, who will monitor and review standards on a regular basis

Training:
Customer Service Practitioner Level 2 Apprenticeship Standard The training will be purely workbased learning, working 5 days per week The apprentice will be expected to complete college work alongside working in this role

Training Outcome:
A permenant job role may be offered and opportunity for progression

Employer Description:
Guyson International Limited is a privately owned family company with a worldwide reputation for excellence in the design and manufacture of blast finishing, spray wash and ultrasonic cleaning equipment - as well as being the UK supplier for all your hose and coupling requirements.

Working Hours :
Monday - Thursday, 8.30 am - 5.00pm and Friday, 8.30am - 2.30pm with a half hour lunch break each day.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Creative,Initiative