Information Communications Technician Apprentice

Provide first-line technical support via our Zendesk helpdesk, diagnosing and resolving IT issues Escalate complex issues to the relevant IT team members Assist with the setup, configuration, and maintenance of hardware and software, including desktops, laptops, and printers Work closely with 2nd and 3rd line support teams, contributing to knowledge sharing and overall service improvements Take responsibility for updating the asset register, ensuring all IT equipment movements are accurately recorded Provide Office 365 support, managing user accounts and troubleshooting issues to optimise usage Stay current with emerging technologies and continuously improve your skill set to enhance IT services Participate in IT projects, audits, and emergency support as required

Training:

Training will take place at the apprentice's workplace.

Training Outcome:

There is an opportunity to secure permanent employment with us, subject to performance and business needs.

Employer Description:
Farrat is a leading company dedicated to providing innovative solutions in the construction industry. We pride ourselves on our commitment to excellence, innovation, and sustainability, all while fostering a supportive and collaborative work environment. As we continue to grow, we are seeking a dynamic individual to join our team as a Junior IT Technician.

Working Hours :
Monday - Thursday 8.30am - 5.00pm and Friday 8.30am - 4.00pm.

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative